Short Stays & Holiday Homes

We manage every stage of the guest experience, from bookings and pre-arrival communication through to check-in, check-out and support throughout their stay.

Our team actively monitors all booking platforms and communicates with guests daily from 7.00am to 11.00pm, with 24/7 emergency support available whenever required.

We also work closely with the Queenstown Lakes District Council on noise-related matters and respond promptly to any issues that arise during a stay, helping provide a smooth experience for both guests and property owners.

We purchase, manage and replenish guest amenities between stays, including coffee, tea, toilet paper, shampoo, conditioner, soap and other essentials, ensuring the property is fully stocked and ready for every arrival.

The level and standard of amenities can be tailored to suit your property, preferences and budget, giving you control over the type of experience you want to provide your guests.

We actively adjust nightly rates based on market demand to maximise both occupancy and revenue throughout the year.

Our team uses PriceLabs, industry-leading pricing and revenue management software, alongside in-depth market research to continually assess and adjust pricing so your property remains competitive as demand changes.

We manage and market properties across major booking platforms including Airbnb, Booking.com, VRBO, Bookabach and Google, alongside Hostaway and our own direct booking channels. We make use of the promotional tools and algorithms available across these platforms to target strong nightly rates while maintaining occupancy throughout the year.

Beyond traditional holiday bookings, we also work directly with companies requiring accommodation for film crews, seasonal workers, corporate guests and construction staff. This gives us additional opportunities to fill vacancies during quieter periods and improve the property’s performance across the year.

Our professional cleaning team ensures your property is thoroughly serviced between each booking and presented to a consistently high standard for every guest.

We provide quality linen and towels, professionally laundered, pressed and prepared for each stay. Additional guest amenities can also be arranged on request.

Our focus is on keeping your property clean, well presented and ready for the next arrival.

Not sure where to start? We can guide you through the process of preparing your property for the short-term accommodation market.

Our team can assist with property presentation, staging, furnishing guidance, pricing strategy, professional photography and listing copy to help position your property effectively from day one.

We also help coordinate the practical details, including guest access, linen and the supply of amenities such as coffee, tea, shampoo and other essentials, tailored to the owner’s preferences and the style of the property.

The goal is to create a well-presented, market-ready property that attracts the right guests and gives your property the best opportunity to perform.